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Contact us

Send us a message and we will reply by email, normally within one working day and always within two.

If this is about a payment or your access, please use the address on your account.

For a payment question, the payment reference saves a round of questions. For a mistake in the material, tell us which provision and what is wrong — we would rather hear about it.

Prefer to write directly?

[email protected] reaches the same place. Either way, the message is read by the person who runs CustomsWise.

We do not offer telephone support. Email keeps your question and our answer both in writing, which matters when the subject is a provision of law.

Complaints

If something has gone wrong and an ordinary reply has not fixed it, send a message with the subject set to Grievance, or email us with “Grievance” in the subject line. Complaints are answered within 7 working days.